We accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, and in the same condition it was received.
If you wish to return your item, we must receive your request within 10 days of the date you received your item. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include, Gift cards, Some health and personal care items, and Cork Yoga Mats with any curling that may occur at each end. Curling that may occur will reduce over time and with continued use. It is advised to not reroll your mat too tightly to minimise this occurrence.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email firstname.lastname@example.org within 10 days of receiving your product to begin the process.
To return your product, you should mail your product to: U 15 9-13 BURLEY ST, LANE COVE NORTH, NSW, 2066, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: U 15 9-13 BURLEY ST, LANE COVE NORTH, NSW, 2066, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.